CANCELLATION AND REFUND POLICY
Payments
We may charge for the on-site consultations/counselling/ therapy sessions. Before availing any such service, we will apprise the User of the applicable charges for the said service. In addition to these payment terms, a user shall also be bound by the terms (if any) mentioned for specific service(s).
User(s) can make payments through any of the following available options:
- Internet Banking
- Debit/ Credit Cards
- Payment wallets
Further
- The User agrees and accepts that all nuances and modalities relating to making payment using Internet Banking/ Debit/Credit Cards (“Virtual Payment Mode”) shall be separately governed by arrangement(s) / terms and conditions between the User and the relevant banks. We shall not be responsible, in any manner whatsoever, for any liability that may arise in relation to the Virtual Payment Modes (including any fraudulent transaction).
- While availing any of the payment method(s) available on the Website and Application, we will not be responsible or assume any liability, whatsoever, in respect of any loss or damage arising directly or indirectly to you due to (a) lack of authorization for any transactions; (b) any payment issues arising out of the transaction or (c) decline of such transaction for any reason.
- You understand, accept, and agree that the payment facility provided on our Website and Application is neither a banking nor financial service
Payments
- All applicable payments should be made prior to availing MannhShanti’s services.
- The user’s session booking(s) will not be confirmed till the payment is received by MannhShanti.
- All purchases shall remain valid only for three months from the date of purchase/credit and thereafter they shall automatically expire without any refund.
Cancellation, Reschedule and Refund
As an online healthcare platform, MannhShanti strives to provide the user with the best possible service in order to maximize user satisfaction. Keeping that in mind, MannhShanti’s cancellation and refund policy ensures the highest possible flexibility for the user.
The user has the flexibility to
- Reschedule the session
- Cancel the session
- Claim a refund on the cancelled session
Session Reschedule at MannhShanti
provides the user with the flexibility to reschedule their sessions to a later time. Any rescheduling request will be processed based on the time at which the user requests MannhShanti to reschedule with respect to the scheduled time of the session. You can cancel or reschedule a session booked on MannhShanti up to 24 hours before the scheduled time by requesting the same either by calling us or reaching out to us via WhatsApp chat/email. Post that, rescheduling will not be permitted and the session will be deemed to have taken place even if you, or the person you booked the session for, do not attend.
Change in mode Of Appointment
In an Effort to make the experience of consultation seamless and provide best user experience, we have made a provision for the user to switch the mode of appointment from virtual to On-site and vice versa. however, in the event the user feels that he/she might need to switch the mode of appointment, it is advised to book a virtual appointment and later switch to an On-site. All Such changes in mode of appointment is effective only up to 24 hours before the scheduled time of the session. The practitioner reserves the right to refuse a virtual session if he/she feels that the patient can be better managed in a clinic setting as deemed essential.
Session Cancellation and Refund
Cancellation By the User
The user can cancel the session and claim a refund in one of the two means offered:
- Original payment method
- Desired payment method other than cash
A User will get a full refund for the sessions cancelled 24 hours in advance of the scheduled session. No session / appointment refunds will be provided for the sessions / appointments cancelled within 24 hours of the scheduled session or afterwards.
For sessions cancelled at least 24 hours in advance, at the time of cancellation, the user has two options:
- Book a new session for a different time-slot at the time of the cancellation with the same expert;
- Take a refund back to the user’s original method of payment, in cases where the user has made a payment for the session, by either writing to contact@mannhshanti.com or reaching out to us via WhatsApp chat/call.
Rescheduling Of Session by MannhShanti
If, due to an unforeseeable reason from MannhShanti’s end, the session is cancelled, the user will have the following options, regardless of the time at which the cancellation was done:
- Book a session with the same expert within the validity period (3 months)
- Claim a refund for this session credit within the validity period, if the user made a payment to book the session, by contacting contact@mannhshanti.com or reaching out to us via WhatsApp chat/call.
Session Delayed/No Show by User
In the case of any delay in joining/attending the session/appointment by the user, the session/appointment duration will be cut short by the delayed amount of time.
However,
- if the session is delayed beyond 10 minutes by the user in the case of a 30-minute appointment, the appointment will be considered as ‘NO SHOW’ and completed. No refund or rescheduling will be provided for the same.
- If the session is delayed beyond 20 minutes by the user in the case of a 50-minute appointment/session, the appointment will be considered as ‘NO SHOW’ and completed. No refund or rescheduling will be provided for the same.
Session Delayed due to Technical Issues
If, due to an unforeseeable reason from MannhShanti’s end, a booked session is not completed in its entirety by the MannhShanti expert, the user may write to MannhShanti at contact@mannhshanti.com Refunds will be handled on a case-to-case basis.
Other Terms and Conditions This
Cancellation and Refund Policy must be read along with Terms and Conditions/ User Agreement available on MannhShanti Website.
